Our team answers questions on Discord. Join the server, open a ticket and we will help you as soon as we can.
Join the Discord
- Join the server. Open discord.gg/R2Je53JNeB and accept the invite.
- Open a ticket. Open a support ticket in the server, so your details stay private.
- Explain the problem. Add the details listed below in your first message.
Before you ask
Many problems are already solved in the FAQ and Troubleshooting. Searching this help center with Ctrl + K is the fastest way to find an answer.
What to include
- Your username or profile link, for example
zyo.lol/yourname. - What you were doing and what you expected to happen.
- What happened instead, with the exact error message if there is one.
- A screenshot or a short screen recording. Hide anything private first.
- Your device and browser, for example "Windows, Chrome" or "iPhone, Safari".
- For payments: the item, the payment method, the date and the order ID from your receipt.
- For Image Host: the file or paste link.
Stay safe
Never share these
Staff will never ask for your password, login codes, API keys, ShareX config files or your Discord token. Anyone who asks for them is not from zyo.lol. Do not post them in tickets or public channels either.
- Only trust messages from staff inside the official server.
- If you shared an API key by mistake, revoke it right away in Image Host settings.
- If you think someone got into your account, change your password and log out other devices in account settings.
Reporting content
To report a profile, file or paste that breaks the rules, open a ticket with the link and a short reason. On an Image Host file page you can also click the flag button to send an anonymous report. Copyright reports need a few extra details, listed in the rules.